Return & Refund Policy

This policy applies to every tour, activity, and transport service booked with xBaliTours, online on this website or directly with our team. By making a booking, you agree to the conditions below.

1. 1

   Booking Confirmation

   Your booking is confirmed once the required payment or deposit has been received.

2. 2

   Payment Methods

   Online bookings are paid by credit or debit card (Visa, Mastercard) or QRIS through our secure payment partner Xendit. Bookings arranged with our team via WhatsApp can also be paid by bank transfer or PayPal. PayPal payments require an additional 5% fee.

3. 3

   Cancellation More Than 24 Hours Before

   Eligible for a refund, less any supplier or third party charges that are already non refundable.

4. 4

   Cancellation Within 24 Hours

   Non refundable.

5. 5

   Same Day Cancellation or No Show

   Non refundable.

6. 6

   Driver Already Dispatched

   If the driver has already departed for or arrived at the pick up location, applicable transportation or operational costs may be charged.

7. 7

   Third Party Services

   Activities, tickets, fast boats, hotels, and other supplier services are subject to the supplier's own cancellation and refund conditions.

8. 8

   Approved Refunds

   Refunds are returned through the payment method used for the booking. Processing time may vary by bank or payment provider.